FAQs
Hydrate
I drink enough water, do I still need hydration support?
Drinking water is essential, but it doesn’t replenish electrolytes lost through sweating, exercise, or daily activities. oneshot complements your water intake by restoring vital electrolytes and adding vitamins like B5, B6, B12, and C to optimize hydration and energy.
What is in a oneshot stick?
Each stick contains six essential electrolytes—sodium, potassium, magnesium, calcium, chloride, and phosphate—along with vitamins B5, B6, B12, and C, and zinc. This blend supports hydration, energy, focus, and recovery, all without sugar or artificial additives.
How is it different from other electrolyte drinks?
Unlike sugary, additive-filled options, oneshot is sugar-free, low-calorie, and enriched with vitamins B5, B6, B12, C, and zinc. These additions enhance energy metabolism, immune health, and focus, making it a superior hydration solution.
Is it safe for children?
Yes, oneshot is safe for children thanks to its carefully measured levels of electrolytes and vitamins. It has been certified by Dubai Municipality as safe for 4 years and older.
Can I consume this while pregnant?
oneshot is generally safe during pregnancy and helps maintain hydration with essential minerals and vitamins. However, always consult your healthcare provider before introducing new supplements while pregnant.
Is it safe while breastfeeding?
Yes, oneshot is safe while breastfeeding. It supports hydration and energy levels, but it’s always best to check with your doctor for personalized guidance.
When should I consume this?
oneshot is perfect anytime you need hydration or a boost, such as during or after workouts, while fasting, traveling, or recovering from dehydration. It’s also great for staying energized on busy days.
How do I prepare it?
Mix one oneshot stick with 330-500ml of cold water, stir or shake until fully dissolved, and enjoy. Adjust the water amount for a lighter or stronger flavor
How many can I consume in a day?
For regular hydration, one stick per day is ideal. For intense activity or heat exposure, additional servings can be consumed as needed.
Is oneshot suitable for special diets like vegan, keto, or paleo?
For regular hydration, one stick per day is ideal. For intense activity or heat exposure, additional servings can be consumed as needed.
Does it contain caffeine?
No, oneshot is caffeine-free. It boosts energy and focus naturally through its blend of electrolytes and B vitamins.
Does it have gluten?
No, oneshot is gluten-free, making it safe for those with gluten sensitivities or following a gluten-free diet.
Is oneshot Hydrate Halal?
Yes, oneshot Hydrate is Halal. You can enjoy the delicious and refreshing benefits of oneshot Hydrate with the confidence that it aligns with Halal dietary requirements.
Hydrate Kids
Our Kids hydration Packaging offers convinient size for the kids to carry the hydration with them to school and to their activities! The formulation for hydrate is safe for kids aged 4+
Shipping & Returns
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Where does oneshot ship to?
We are currently offering shipping to the GCC with more destinations coming soon. So stay tuned for updates!
How long does shipping typically take?
We strive to process and dispatch your order swiftly, ensuring you get your hands on our products in the shortest time possible.
Within UAE (Major Cities): We offer next day delivery for orders within city limits of all 7 emirates with a cutoff time at 10pm.
Within UAE (Remote Areas):
Deliveries on Thursdays & Sundays, for detailed list of remote areas kindly check the next question in the list.
Other GCC Countries: We offer delivery time between 2-4 days for major cities. We are working on reducing the delivery time for KSA, and will keep you updated on it!
Please keep in mind that delivery times may vary based on your location. Rest assured, we are dedicated to providing a seamless and efficient shipping experience for our valued customers. If you have specific inquiries about shipping to your region, feel free to contact our customer service team for personalized assistance.
Remote Areas in UAE
Remote areas will be delivered to on Thursdays & Sundays:
Abu Dhabi/Western Region:
Al Dabiya - Bad' Al Mutaw'ah - Nujoom Island - Al Dhannah City - Barakah - Qasr Al Sarab - Al Fayah - Bateen Liwa - Ruwais - Al Gharbia - Baynounah - Sahil - Al Ghuwaifat - Buhasa - Shah - Al Mirfa - Dalma Island - Sir Baniyas Island - Al Nouf - Ghayathi - Tarif - Al Salam Living City - Habshan - Zayed City - Al Sila - Hameem - Asab - Liwa
Al AIn:
Al Faqa - Al Shiwayb - Nahel - Al Hiyar - Al Wiqan - Sweihan - Al Quaa - Ghireebah
Sharjah:
Al Bataeh - Hatta - Al Dhaid - Kadra - Al Khari - Maleha - Al Khoros - Mohathab - Al Madam - Nazwa - Al Tayebah - Wadi Al Helo
Ajman:
Al Manama - Masfut
Ras Al-Khaimah:
Adhan - Khor Khwair - Wadi Ghalilah - Al Ghail - Munay - Wadi Kub - Al Hamraniyah - RAK International Airport - Wadi Shaam - Al Jeer - Seih Al Barerath - Digdagga - Shawka - Ghalilah - Steven Rock Area - Habhab - Um Al Urge - Kadrah - Wadi Al Aim
Umm Al Quwain:
Falaj Al Mualla
Fujairah:
Al Manama - Siji - Wadi Eesfal Village - Asimah - Taween - Wadi Mai - Friday Market - Thoban - Wadi Saham - Habsab - Wadi Al Sidr - Wadi Siji
Can I track my order online?
We offer multiple convenient options for tracking your order:
Chat Function: Utilize our chat function available on our website. Simply enter your order number, and our system will provide you with real-time tracking information.
Email Notification: We'll send you an email with your tracking number as soon as your order is shipped. Check your inbox for this information.
Contact Customer Service: If you have any questions or need assistance, feel free to reach out to our customer service team. You can use our contact form on the website, and we'll be happy to help with any inquiries regarding your order.
We're committed to providing you with a seamless and transparent shopping experience!
Do you have a refund policy?
Your satisfaction is our top priority. Kindly check out our Return Policy for more.
Subscription
How can i manage my subscription?
You can access your susbscription through the following link, if any issue arises you can reach out to us at hello@oneshot.me for support.
Do subscriptions come at a discounted rate?
Yes! Subscriptions offer the conviniece of staying hydrated with oneshot along with extra savings!
How frequent will i get my subscription order?
We are currently offering monthly & bi-monthly subscription options, were your order will be placed and sent out on the same day of every month/2-months.
General
Do you have an affiliate program?
Absolutely! We welcome individuals interested in joining our affiliate program. To explore this exciting opportunity and apply, please visit our dedicated Ambassador page here, or send us a message through the contact form below. We look forward to welcoming you to our affiliate community!
Get in touch
Have more questions about our products, your order, or a general enquiry?